What is Paani Puri's 30 day Return and Exchange Policy? How does it work?

Paani Puris 30 day return and exchange policy gives you an option to return or exchange items purchased on Paani Puri for any reason within 30 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. In case of Returns, you will have the option to transfer the money into your Paani Puri cashback account or your own bank account.

Self-Ship: We don't offer pick ups, or if you prefer, you can ship an item back to us. In such cases, we will credit the shipping costs to your cashback account provided the product meets the return policy and you have shared an image of the courier receipt with us. Once we pick up or receive your return, we will do a quality check of the product at our end and if the product passes our quality check we will credit the amount you paid for the products as cashback into your Paani Puri Cashback or your Bank Account depending on the refund mode chosen while creating a return. If the picked up product does not pass the quality check we shall return it to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain a cash-back refund and purchase the new item separately. The following EXCEPTIONS and RULES apply to this Policy:

1. Certain innerwear, cosmetics, socks, deodorants, perfumes cannot be exchanged or returned. The list of such items includes:
2. Briefs, Shapewear bottoms or any lingerie set that includes a brief.
3. Mittens, Socks and Wrist-Bands.
4. Due to their intimate nature, we handle returns and exchanges for innerwear, sleepwear and lingerie items differently:
5. Only self-ship return allowed for such items, the pickup facility will not be available.
6. These items cannot be exchanged.
7. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.
8. Only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our logistics team.
9. In case you had purchased an item which has a free gift/offer associated with it and you wish to return the item, maximum of Refunds/Free item MRP will be debited until the satisfactory receipt of all free gift(s)/offer item(s) that are shipped along with it.
10. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
11. If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us.

To return a product to Paani Puri, please follow these steps:

You can return almost all products purchased from Paani Puri within 30 days of receiving the product.

1. Create a 'Returns Request' by going to "My Orders" section of Paani Puri mobile app. Follow the screens that come up after tapping on the 'Retur' button. Please make a note of the Return ID that we generate at the end of the process.
2. Please write the following information on a sheet of paper and place this sheet along with the item into the package:
3. Order No
4. Return Id
5. Keep the item ready for pick up or ship it to us: You can choose to schedule a pick-up of your order or self-ship your return to us.
6. We offer pick-ups of your return in select locations - this option will be available to you when you submit your return online.
7. If return pick-up option is not available at your location you can self-ship to us Pick-up: If you select to schedule a pick-up, please place the product in a packet but do not seal it. Please include the product along with the tags and the packaging material that it came and the aforementioned sheet of paper (stating the Oder No. and Return ID) in the package. Leave the packet ready and open to expedite the return pickup. Our staff will initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Distribution Center. Once your product has been approved by our quality staff we will credit your account with cashback.
Self-ship: In case you are not eligible for the "Pick-up" mode then please select the "Self-ship" return mode, wherein you should pack the product in its original package along with the accompanying tags and the aforementioned sheet of paper. Kindly address the package to the address of the delivery center closest to you. We have listed out the addresses of the delivery centers in another section on this page.
We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request by going to the "My Orders" section under the main menu of the app.
NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.

How do I place an exchange request on Paani Puri?

If you would like to exchange some products purchased from Paani Puri, please follow these steps:

1. Create an exchange request online. You can exchange any product purchased from Paani Puri within 30 days of delivery by going to the "My Orders" section under the main menu of the app. Please select the item you wish to exchange. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference.
2. Place the product in a packet but do not seal it. Please include the product along with the tags and the packaging material that it came with.
3. Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
4. At any time, you can track the status of your exchange requests by going to the "My Orders" section under the main menu of the app.

How long would it take me to receive the refund for my return?

We take 3 business days from the date of receipt of the goods at Paani Puri to initiate a NEFT transfer or 7 to 10 business days if it is an online refund after the returned item has reached us. Therefore, the refund time really depends on the time it takes the courier company to deliver the packet to the returns processing facility. In case it is beyond the above, please send us the details when the order was placed and we will expedite the refund. Paani Puri may at its sole discretion, in case of any discrepancies, ask you to share with us a screenshot of your bank statement.

How do I return multiple products from a single order?

If you are returning multiple products from a single order, you will receive a separate Return ID and email for each item. However, you can ship all the products delivered in a single order in a single shipment. Please include the Return IDs for all the products in a single sheet of paper.

Where should I self-ship the Returns?

You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then.

Paani Puri Clothing Pvt. Ltd.

Payments

How can I pay for my order at Paani Puri?

We support the following payment options at Paani Puri:

1. Cash On Delivery (available in select pin codes)
2. Credit Card
3. Debit Card
4. Net banking
5. Gift Card

How does the COD (Cash on Delivery) payment option work?

Cash on Delivery allows you to pay for your order with cash at the time of delivery. Paani Puri offers Cash on Delivery option for all orders between Rs. 299 and Rs. 20000 for most delivery addresses. To place an order and pay for it using Cash on Delivery (COD), please select the 'Cash On Delivery' option on the payment page.

What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.

I am being charged a VAT amount on my order. What is VAT?

Value Added Tax (VAT) is an indirect tax under the Indian taxation system which is levied, based on consumption, by state governments. VAT will have to borne/paid by the ultimate consumer of the product.

How is the VAT amount decided?

Apparel/Clothing: Max 5% of net payable (MRP - product discount - coupon discount) will be collected from the customer. The balance VAT amount payable to government will be borne by Paani Puri. Yes. If you return the product the applicable VAT amount will also be refunded to your Paani Puri cashback account.

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