You can cancel your order before it has been shipped from the warehouse. If the item has already been shipped you can send us a return via the same courier or another of your choice.
You can create a Return in three simple steps 1. Tap on MyOrders 2. Choose the item to be Returned 3. Enter details requested and create a return request
We wont be picking up the product. You will have to have the product shipped back to us at our WareHouse.
Refund will be initiated after we receive the item at our warehouse and it passes quality check Refund time depends on the mode of the refund 1. NEFT - Time taken for the product to reach us plus 3 to 5 business days 2. Online Refund - Time taken for the product to reach us plus 7 to 10 business days
To redeem "Wallet", you will have to continue shopping with us. You can access our website via a website browser on any desktop / Tablet and Mobile phone. Never fear, your money is safe with us.
We strive to deliver products purchased from Paani Puri in excellent condition and in the fastest time possible. If this is your first order with Paani Puri, shipping will be completely FREE, and unless you avail a coupon code. Also, for all the subsequent purchases of Rs. 999* or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 89 will be applicable to all orders under Rs. 999. 1. If the order is cancelled, lost or un-delivered to your preferred location,
Please tap on "My Orders" section on the main menu of the app to check your order status.
During Check Out You will be asked to verify your Pin Code. If special arrangements need to be made you can always speak to our customer service team.
All orders placed on are dispatched through our courier partners. Does Paani Puri deliver products outside India? We deliver anywhere on the planet, outside of earth will be under special request.
Same Day Delivery:- Order placed before 11 AM today will be dispatched by end of same day including Sundays, however, excluding any government holidays and/or any event not in control of Paani Puri. If in Mumbai, India, you are guaranteed SAME DAY door delivery, if rest of world the shipment will be dispatched immediately but will reach as per the courier service. Next Day Delivery:- Order placed before 7 PM today will be delivered by end of next day including Sundays, however, excluding any gov
You can cancel an order until it has been processed in our warehouse by going to the My Orders section under the main menu of the app. This includes items purchased on sale. Any amount you paid will be credited back into your account
Yes. You can modify the shipping address of your order before we have processed (packed) it, by contacting our customer support team.
If you have selected Cash on Delivery, there is no amount to refund because you havent paid for your order. For payments made using a Credit Card, Debit Card, or Net Banking, you will receive a refund in your account immediately after your order has been cancelled. If you have made your payment using a Credit Card, Debit Card, or net banking and would like a refund to your bank account, please get in touch with our customer support team by using the contact us section on the main menu of the app

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